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frequently asked questions
Can I change my delivery address after ordering?
Because we prioritize fast processing, address changes must be made within 1 hour of placing your order. Please contact our support team immediately if a correction is needed.
What is your return policy?
Due to the nature of the product and DOT shipping regulations, we can only accept returns on unopened, factory-sealed cylinders that have not been used. If you received a damaged shipment, please document it with the driver and contact us immediately.
Do you offer bulk discounts?
While our standard pricing is highly competitive, we do offer specialized pricing for pallet-sized orders. Please reach out to our sales team for a custom quote on high-volume purchases.
Are your refrigerants virgin or reclaimed?
We only sell 100% factory-sealed virgin refrigerants. We do not sell reclaimed or recycled gases, ensuring you get maximum performance and purity for your systems.
Do I need to be present for delivery?
Yes. Since these are high-value, factory-sealed cylinders, a signature is generally required to ensure the product is delivered securely to the correct party.
How much does shipping cost?
Shipping is completely free on all orders, whether you are ordering a single cylinder or a full pallet. We cover the freight costs nationwide.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as shop-pay and secure bank transfers for high-volume commercial orders.